Making an appointment
If you need to contact us to request an appointment you can use our Online Service or call us on 01482 344100 or you can walk in to any of the practices and make an appointment at the reception desk.
We have a wide range of dedicated highly trained clinicians working in our practices in addition to our GP and Nursing Team, including Paramedics, Advanced Nurse Practitioners, Pharmacists, Physician Associates, Health and Wellbeing Coaches , Mental Health Support Workers and Social Prescribers. You can find our more about the different roles in Primary Care by clicking here.
When you contact us, our trained Care Navigation Team will ask you some questions about your symptoms to help ensure that you are seen by the most appropriate clinician to suit your needs. This helps us to ensure that patients who need to see a GP for more complex conditions are better able to do so. Our Care Navigation Team are supported and supervised by our Duty Doctors who are on hand to provide our Care Navigation Team with clinical guidance and support to ensure that your care is safe. If your symptoms are best dealt with by another part of the healthcare system – for example if it is identified that your symptoms are life threatening – we may signpost you to an alternative service such as A&E or 999.
If your symptoms can be managed safely at home, or are covered as part of the new Pharmacy First Scheme , we may provide you with guidance and advise on how to access support from your local Pharmacy. To find out more about Pharmacy First and the 7 common conditions that are covered please click here How pharmacies can help – NHS (www.nhs.uk) If you have been invited for a routine planned appointment including a routine blood test, cervical screening or long term condition review, you will usually receive a text message to your nominated mobile contact number with a link to book an appointment online when your review is due. If you do not have a nominated mobile number saved to your record, or you have changed your mobile number, please contact our Care Navigation Team on 01482 344100 and we would be happy to set this up for you. If you don’t wish to use a mobile telephone or receive self booking links please let us know your preference and we will be happy to discuss alternative methods with you.
We aim for our practices to be warm, welcoming and inclusive and Modality Partnership Hull is an accredited Safe Surgery. We are a Veteran Friendly practice and our teams have received training in providing Trauma Informed Care. If you require any help or support in accessing an appointment including translation services or being accompanied by a chaperone or if you or someone you provide care for has a disability and you would like to talk to us about a reasonable adjustments to help make care at the practice more accessible, please do speak with our Care Navigation Team and we will endeavour to help.
Cancelling an appointment
We really appreciate it when patients let us know that they are not able to attend an appointment as it allows us to reallocate that appointment to another patient who may need it.
The easiest way to cancel an appointment is via the NHS app or by using our Voice Connect service – once set up the voice connect service provides you with a unique pin which allows you to cancel appointments and make repeat prescription requests via our 24/7 automated telephone line.
Please speak to our Care Navigation team on 01482 344100 for help cancelling an appointment or accessing the NHS app and Voice Connect.
Safe Surgeries
Modality Partnership Hull are proud to be an accredited Safe Surgery and our teams are trained to understand the specific barriers to care faced by people in vulnerable circumstances. If you reside without our practice boundary, we will help you to access primary care services even if you do not have any identification documents. For more information on the Safe Surgery Programme please click here Safe Surgeries – Doctors of the World
Veteran Friendly Practice
We are proud to be an Armed Forces Veteran Friend Practice. If you are an armed forces veteran, please inform a member of our care navigation team so that we can record your status on your records. For more information regarding the Veteran Friend Covenant please click here Veteran Friendly GP Practices – Armed Forces Network
Carers and Housebound Patients
If you look after somebody, are looked after by a carer or if you are housebound, please tell our reception team. It is important that we have this information on your medical records so that we can provide appropriate care and support.
Chaperones
We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.
Get help fast from a pharmacist
Pharmacy First is a new service which allows Pharmacists to prescribe and treat some common conditions without needing to see a GP, including issuing antibiotics where clinically indicated. You can access the pharmacy as a walk in and most pharmacies in the Hull area offer the service.
The Conditions are shown below:
Condition | Patient Age Range |
Ear Infections/ Ear Ache | Age 1-17 years |
Impetigo | Age 1 year and over |
Infected Insect bites | Age 1 year and over |
Shingles | Age 18 years and over |
Sinusitis | Age 12 years and over |
Sore Throat | Age 5 years and over |
Uncomplicated UTI | Women age 16-64 years |
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why visit your pharmacy?
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.
It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.
Minor ailments and conditions your pharmacy may help with
- mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- coughs and colds, including blocked nose (nasal congestion), and sore throats
- bruises, sunburn, and minor burns and scalds
- constipation and piles (haemorrhoids)
- hay fever, dry eyes and allergies (including rashes, bites and stings)
- aches and pains, including earache, headache, migraine, back pain and toothache
- vomiting, heartburn, indigestion, diarrhoea and threadworms
- period pain, thrush and cystitis
- head lice (nits)
- conjunctivitis, cold sores and mouth ulcers
- warts and verrucas
- nappy rash and teething
To find your nearest pharmacy, please visit Find a Pharmacy.
Getting the most out of an appointment
In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.
Be prepared
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
During the appointment
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
Be on time
Separate appointments
Under 14 year olds
Home visits
Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity.
If you need a home visit and are unable to attend the practice, please telephone the surgery before 10.30am if possible. We will take your contact details and the reason you require a home visit.
A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.
Interpreter Services
If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.
If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.
Late for your appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.